Terms of Use
1. About these terms
Welcome to the CMT Health website. The website is operated by China Medical Trip Limited (registered address: 15/F, Room 1523A, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong, referred to as “CMT Health”, “we” or “us”). These terms apply to the website, public content, contact forms, consultation-call requests and other non-clinical functions. If you do not agree, stop using the website.
2. Website nature and current scope
The website provides general information about medical travel, hospitals and service processes, introduces non-clinical coordination, receives the minimum contact details needed to respond, and provides contact channels such as email, WhatsApp and consultation calls. It does not provide emergency care, receive medical records, or provide diagnosis, prescriptions, individualized treatment advice, clinical consent or treatment.
3. No contract or doctor-patient relationship
Browsing, submitting a form, requesting a call, sending a message, receiving a general reply or viewing a price range does not by itself create a paid service contract, a doctor-patient relationship, a hospital admission, a booking, a visa or itinerary confirmation, or a promise about suitability, outcomes, price limits or refunds.
If you enter a formal service process, the signed documents govern. A01 covers paid online medical consultation arrangements; B01 covers cross-border coordination, deposits, suspension, cancellation, refunds and responsibility; B02 authorizes processing of specified medical information; D03 reconciles payments and balances. B02 is not clinical informed consent or a commercial fee agreement.
| No. | Document | Main purpose |
|---|---|---|
| A01 | Online consultation agreement and quotation/payment form | Paid online doctor consultation scope and fees |
| B01 | Cross-border care service agreement pack | Coordination services, fees, deposits, suspension, cancellation, refunds and responsibility |
| B02 | Medical information authorization and patient information list | Authorization and list for processing specified medical information |
| D03 | Deposit use and balance settlement form | Reconciliation of payments, incurred costs, non-refundable costs and balance |
4. Eligibility and guardians
You confirm that you have the legal capacity required for your actions. If you are under 18 or local law requires a guardian, a parent, legal guardian or authorized representative must participate and provide valid consent. Public forms should contain the submitter’s own contact details and must not contain patient names, conditions or medical records.
5. User submissions and prohibited medical information
Provide accurate, necessary information that belongs to you or that you are authorized to provide. Public forms, ordinary chat, WhatsApp and general email are not approved channels for medical records. Do not send diagnoses, symptoms, history, prescriptions, reports, images, insurance documents, identity documents, bank details or attachments. Mis-sent sensitive information may be restricted, isolated, deleted or redirected to an approved secure channel.
6. Communications and contact authorization
If you provide an email address, phone number or WhatsApp contact, you authorize us to use that channel to respond to the request and arrange follow-up communication. Service communications and marketing are separate. We do not treat a consultation request as marketing consent. Contact care@cmedtrip.com to withdraw marketing consent.
7. Fees, quotations and calculators
Displayed ranges, case prices, exchange-rate calculations and calculator results are for preliminary budgeting only. They are not formal quotations, payment demands, price caps or guarantees. Final charges, payees, currency, refund terms and non-refundable items will be stated in written documents from CMT Health, hospitals or relevant service providers.
8. Fees and refunds
Refund rules follow the written quotation and applicable agreement. Coordination may start within 48 hours after payment and complete information are received. Cancellation before coordination starts may be refundable; work already started, confirmed appointments and non-recoverable third-party costs may be non-refundable. Confirmed refunds will normally be processed through the original payment method within 15 business days, subject to mandatory law.
9. Payment and deposits
Online consultation or cross-border coordination may require a deposit or prepayment. Amount, currency and payment method are stated in the written quotation and agreement. Refunds use the original payment method; undisputed amounts may be returned while a dispute is reviewed.
10. Hospitals, doctors and third-party services
Hospitals and licensed professionals independently handle clinical assessment, diagnosis, treatment, consent, care and patient safety. CMT Health provides only the agreed non-clinical coordination, information organization, communication, language and travel support. Third parties operate under their own terms; we do not guarantee their approval, availability, timing, price or results.
11. Travel, visas, insurance and translation
Travel, visa, entry, flight, accommodation and insurance information can change. Verify current requirements with official sources. Translation and language support assist communication and do not replace clinical judgment; important medical decisions should be checked by qualified professionals.
12. Acceptable use
You must not use the website unlawfully, impersonate another person, submit unauthorized personal information, bypass security, introduce malicious code, scrape protected content, submit unlawful or infringing material, or treat website content as a substitute for professional medical, legal, financial or travel advice.
13. Intellectual property
Unless stated otherwise, CMT Health or the relevant rights holder owns or lawfully uses the website brand, text, design, images, video, data and software. Do not copy, sell, publish, modify or commercially use them without written permission. Feedback may be used on a non-exclusive, royalty-free basis for service improvement.
14. Third-party links and embedded services
The website may contain hospital, government, HubSpot, WhatsApp, Google or other links, forms, calendars, chats and embeds. Third parties may collect data under their own policies. A link or embed is not a guarantee of third-party content, availability or results.
15. Availability and content updates
We will reasonably maintain the website but do not promise uninterrupted or error-free availability. Medical, hospital, fee, visa and third-party information may change. We may correct, suspend or remove outdated or unauthorized content.
16. Liability boundary and cap
To the maximum extent permitted by law, aggregate liability arising from the website or related services will not exceed the service fees actually paid to CMT Health for the matter in dispute. No limitation excludes fraud, intentional misconduct, gross negligence, personal injury or rights that cannot legally be excluded. Liability for services under a formal agreement is governed by that agreement.
17. Disputes and anti-fraud
Please contact care@cmedtrip.com first about service or fee concerns. We normally respond within 7 business days. Unjustified chargebacks may result in suspension, recovery of actual losses and reports to payment or law-enforcement bodies where permitted.
18. Force majeure
A party is not responsible for delay caused by events outside reasonable control, including natural disasters, epidemics, government action, war, strikes, network or power outages and third-party failures. Reasonable notice and mitigation efforts remain required. Non-refundable costs follow third-party rules.
19. Online consultation terms
Paid online consultations are delivered by qualified professionals. CMT Health arranges and coordinates payment but does not provide clinical advice. An online consultation does not replace an in-person diagnosis or emergency care. Scope, fees, cancellation and refunds follow signed A01 documents and the written quotation.
20. WhatsApp and SMS communications
When you choose WhatsApp or SMS, we may send necessary service information such as confirmations, bookings and follow-ups. We do not send marketing unless you separately consent. WhatsApp terms and privacy policy also apply. Messages will not include disease details, medical file names or sensitive amounts.
21. Changes, governing law and contact
This website is available in multiple languages. The Chinese version is the priority version for interpretation, subject to mandatory law. Governing law and the forum for disputes remain pending confirmation. Questions: care@cmedtrip.com.
